Playboy's customer service

[Brian Sorgatz]

Peggy Wilkins wrote:
>Did you notice the larger title space at the top of April's interview,
>and the addition of a color picture on the second page and a sidebar
>on the third page?  I am interested to know what people thought of
>these changes.

I can't say. It's the seventh of the month, and the April issue still hasn't 
arrived in my mailbox. When I called Playboy's subscriptions department, I 
was told that I would receive a replacement copy -- in two to three weeks. 
Outrageous! This is part of a pattern of lousy customer service at Playboy 
Enterprises, as members of its Cyber Club in particular can attest. It 
certainly pertains to our discussion here, because Playboy's long-term 
survival depends in part on good customer service.

Brian Sorgatz

_________________________________________________________________
The new MSN 8: advanced junk mail protection and 2 months FREE*  
http://join.msn.com/?page=features/junkmail